Wholesale Info

Find the answers to most of our frequently asked questions below. Please take a look to see if your question has already been answered. If you can't find what you're looking for, feel free to send us a message on the "Contact Us" page.

WHOLESALE SHIPPING & DELIVERY

Where is your shop located?

We are located just outside of Renfrew, Ontario, Canada.

Do you ship internationally?

We currently ship within Canada and to the United States (including Alaska & Hawaii).

Do you have a storefront where I can come shop?

We do not currently have a physical store but if you're local, you're welcome to pick up your orders to save on shipping or arrange a time to view and smell our products in person before ordering.

Can I pickup my order?

Yes. To pickup your order in Renfrew, ON, please choose the local pickup option during checkout. You will receive an email to the address used for your order once it is ready for pickup. This email will include available pickup times and the address. You must respond to this email to let us know when you will be coming by.

Do you offer local delivery?

Yes, we do. A small flat rate fee will apply and is dependent on your location. Please message us to inquire whether we deliver to your area and what the associated fee would be.

I need my order quickly. Can you rush it?

Please contact us with the details of what you're looking for, when you need it, and your postal/zip code for shipping. We can discuss your options.

My order was delivered late, can I get a refund?

Unfortunately we cannot guarantee delivery dates as the postal service is outside of our control. 

Will there be any additional taxes, customs, duties, etc. with my order?

All orders shipped within Canada will be subject to additional sales tax at checkout (HST/PST/QST).

All orders shipped to the United States may be subject to additional tax/customs/duties. These are the responsibility of the buyer and will not be refunded in the event that the product is returned to us.

What do I do if my order was not delivered?

Once your order ships, you will receive an email with the tracking information. Please check the tracking for updates on your package and to get an estimate of when it should arrive. If the expected arrival date has passed, please give it a few days to arrive. If it still doesn't arrive, please contact us so we can look into it.

WHOLESALE ORDERS & PAYMENT

How do I place a wholesale order?

All orders are placed on our website. First, create an account and we will set you up as a wholesale customer. Then you can access the wholesale section of the site and place your order by adding items to your cart and checking out once completed.

When and how do I pay for my order?

Payment is due in full at the time of your order. You can pay via credit card or send an e-transfer to: payments@millerroadmade.com

Can I join your reward program - "Miller Road Miles"?

Wholesale accounts are not eligible to participate in our "Miller Road Miles" reward program. This is for retail customers only.

CUSTOM ORDERS

I don't see exactly what I'm looking for. Do you offer custom orders?

Yes, we do! Please send us a message outlining what you are looking for and we can chat details.

I have a customer looking for a one-off personalized item. Do I refer them to you or include their item in my next wholesale order?

Due to the extra time involved in creating custom items, we do not offer wholesale pricing on small volumes of custom items. Please direct your customer to our retail website and they can order directly from us.

If you are looking to have custom items made for sale in your retail shop, please send us a message and we can discuss pricing and volume. This could be a custom saying that your customers will like, your company logo or branding, etc.

RETAIL

Do you have requirements on retail pricing?

We recommend pricing your products at the retail price listed in our wholesale catalogue (contact us to receive this digital catalogue if you don't already have a copy). However, you're free to set your own pricing including any sales, discounts, etc.

Can I sell these products in my online shop or only in my brick and mortar store?

You are welcome to sell our products both in your storefront and on any online shops that you own. Certain online marketplaces like Etsy require products to be made by yourself so you would be unable to sell our products in your own Etsy shop.

Do you advertise your retail partners?

You bet! We love all of our retail partners and want to spread the word to our customers and social media followers! We will include your business on our list of retailers so our customers can find our products at a location that's close or convenient to them. We will also share with our social media followers that they can shop our products from your business.

Please send us your logo and a tiny blurb about your business so we can easily advertise our partnership.

RETURNS & REFUNDS

Do you accept returns for refund or exchange?

Due to the discounted pricing and order minimums for wholesale orders, we do not accept returns. All sales are considered final.

If there is a problem with your order, please contact us.

Can I cancel my order?

If you wish to cancel your order, please reach out to us as soon as possible. If work has already begun on your order, including but not limited to design work or ordering supplies, then we won't be able to cancel the order. If work has not begun on your order, we can cancel the order and issue you a full refund.

What do I do if my order arrives damaged?

Please contact us ASAP. If the package arrives damaged, we may be able to file a claim with the shipping provider but there is often a short window after delivery in which a claim can be opened. We will need photos of the damaged products and photos of the packaging. Please provide us with as much detail as possible.